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Crystal Reports Error: "Failed to load database information [report name]"

Summary

  • Displays Error: "Failed to load database information [report name]"
  • Standard Crystal Reports are affected

Cause

  • The Old Crystal report has not been updated for use in the current version of Crystal
  • Damaged Crystal Report

Resolution

  • Uninstall/Reinstall Crystal Runtime Standalone
  • Redesign or update the customized report
  • Restore a copy of the customized report
  • For assistance with Crystal Reports, see Article ID 73840: "Where can I get help or training for SAP Crystal Reports?" in the Related resources section.

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